Frequently Asked Questions

All passengers booked on a tour must have government-issued forms of identification, NO EXCEPTIONS.

All of our tours operate 364 days a year. Our tour offerings are limited to bus and airplane tours on Christmas day.

We pick up from most major Las Vegas hotels on the Strip and Downtown.

No. We offer hotel pick-ups only.

Yes, we do pick up from McCarran International Airport.

Most tours and flights have many departures ranging from early morning to late afternoon and evening.

Generally, all of our tours operate every day of the year except Christmas. Our selection on Christmas day is limited to airplane and bus tours only.

We offer hotel pick-ups only. However, a passenger does not need to be staying at a hotel to be picked up at one. Passengers can travel to the nearest major hotel and be picked up by one of our shuttles. Please contact reservations to make arrangements toll-free at (888) 635-7272, locally at (702) 736-7243, or find your international number here.

Our groups and incentives department would be happy to assist you. Please click here for more information.

Please click here for our full cancellation policy. Additionally, the "Cancellation Policy" link can be found at the bottom of every page under "Helpful Links".

Of course! We are happy to take bookings on arrival. However, better prices are available online and our helicopter and airplane tours often sell out. It is recommended that you book in advance.

Please contact our reservations department. Note that our cancellation policy will apply.

Immediately after booking we will send you an order receipt. This receipt acknowledges that we have received all the information required and that your credit card was successfully processed. Within 24 hours you will receive your tour confirmation at the email address you entered during booking.

Of course! However, better prices may be available online.

No-show reservations will be cancelled if the passenger has not checked in at least 45 minutes prior to flight time. Our full cancellation policy will apply.

We have a variety of group service programs available to you. Small groups can even be booked directly on our website. See our Groups and Incentives page for full details.

Not at this time.

Our reservation center staff are very knowledgeable and will be happy to help you complete your booking.

We go to great lengths to ensure that your booking confirmations get through to you. However, spam filters and automatic mail sorters can cause your confirmation email to get lost. If you have not received your confirmation please feel free to contact our reservations center.

Depending on the complexity of your request, it could take slightly longer than 24 hours to respond. We do not wish to waste your time with pointless emails and as such we will only respond with emails of substance. If you have an urgent need please feel free to contact our reservations center at (888) 635-7272 or (702) 736-7243.

Yes, however the surcharge is already included in the price of any tour booked online.

Airplanes and helicopters have a maximum weight capacity as well as other restrictions on that govern the balance of the aircraft. All airplane and/or helicopter passengers will be weighed at time of check-in. Passengers exceeding 299lbs (135.91kg / 21.36 stone) will be charged a fee for an additional comfort seat. This fee is based on the product and ranges from $50 to $200.

Unless specified, most of our tours may be changed or cancelled without penalty up to 24 hours prior to flight departure, subject to availability. We suggest to review the terms and conditions on your confirmation letter to verify these details. You may contact our reservations center to make modifications to your reservation.

No, coupon codes need to be mentioned at the time of booking. Coupons have limited offer dates, expiration dates, or are based on availability.

Unless specified, most of our tours may be changed or cancelled without penalty up to 24 hours prior to flight departure, subject to availability. We suggest to review the terms and conditions on your confirmation letter to verify these details.

Contact our reservations center for assistance. Please note that cancellations within what is stated on your confirmation letter are subject to our cancellation policy.